Return Policy

Online Return & Exchange Policy

  • ONLY one-time exchange on any order.
  • Return & Exchange will only be valid for 14 days after the date of delivery.
  • Customer is responsible for the return shipment fee.
  • No exchanges or refunds are permitted for discounted / promotional  / sale items.

To raise a return / exchange request, please email us support@decrella.com 

We recommend you to check your orders immediately upon receiving them and contact us via email should the items not be satisfactory. Once a request has been raised, instructions will be given to you to do the exchange once approved. Do read the instructions below on how to raise an exchange request.

Terms & Conditions

  • All returned item(s) will be inspected upon received by our appointed staff.
  • Return item(s) must be returned in sold condition including original packaging
  • Any item(s) with unauthorised return will not be accepted.

Refunds will be made to the same credit card used for the purchase.

Steps Upon Requesting Return

  1. Send an email to support@decrella.com with the following information:
    • Order Name
    • Order Number ID (e.g. #1100)
    • Item(s) to be returned
    • Reason(s) for the return
  2.  Appointed staff will contact you within the next 48 hrs to acknowledge / verify your request
  3. Once your return request is approved by us, please pack the completed Return Form together with the item(s) in the original packaging in the parcel as instructed
  4. Send the item(s) that you wish to return to address provided by our staff via courier within 7 working days.

**All returns will be processed within the next 3 - 5 business days upon meeting our return policies and confirmation of the items original condition. An email notification will be sent to you as soon as the refund is completed from our end.